Cancellation and Reschedule Policy
Your appointment is very important to me at I DO SKIN!. Scheduled time is reserved especially for you. Confirmations are always sent out 24 or 48 hours to remind you of your appointment dates and times. Please understand that when you forget, change or cancel your appointment without giving me enough or any notice I miss the opportunity to fill that appointment time and clients on my waiting list also miss the opportunity to receive services they need. All of my policies are designed to benefit my clients and to provide the best quality and tradition of excellent service for my established and future clientele. I do understand that sometimes schedule adjustments are necessary, therefore I have decided to put into place this policy.
All clients musts have a valid credit card on file to book an appointment, if a cancellation/reschedule fee needs to be charged. Incidents of 3 times will result in the need to pay up front for all scheduled services. If an appointment is booked with a gift certificate, and a fee is necessary, the fee will come out of the value of the gift certificate. If the fee is more than the value of the gift certificate then the valid card on file will be charged the difference and the gift certificate will be listed as redeemed.
You must cancel your appointment 48 hours prior to your scheduled appointment time. If cancelled prior to 48 hours, of your scheduled appointment, no fee will be charged. If cancelled after 48 hours there will be a fee of 50% of your services charged. If the appointment is cancelled the day of your appointment or you are a no call/no show you will be charged 100% of your services.
If you need to reschedule, it needs to be done 48 hours prior to your scheduled appointment time. If it is not a fee of 50% of your service will be charged. If you reschedule within the same week no fee will be charged. If you reschedule after the current appointment week a fee of 25% of your services will be charged. If that appointment is rescheduled or cancelled the regular cancellation policy will take effect.